Frequently Asked Questions…
Services
Q: What services do you supply?
A: We offer professional pet waste removal (poop scooping) and yard cleaning services, including optional odour neutralising spray and off-site waste disposal.
Q: Do you take the waste away?
A: Yes, for $5 per visit, we can remove the waste off-site. Otherwise, we bag it neatly and leave it in your bin.
Q: Am I bound to a contract?
A: No, Absolutely Not. there are no hidden fees, or contractual obligations.
Services can be paused/cancelled/stopped and restarted at any time.
Q: Can I book a quick one-off yard clean?
A: Yes, You can! Give us a call and we will arrange a time that suits you.
Pricing and Plans
Q: How much does it cost?
A: Services start at$25.00 per week for a standard weekly clean (one dog, average yard size). Prices vary depending on: number of dogs, yard size, service frequency ((bi-weekly, weekly, fortnightly, one-off), extras such as odour control or off-site waste disposal. Contact us for a personal quote tailored to your yard.
Q: Do I need to sign a contract?
Not at all! Simply choose your plan, you can change or cancel anytime with 48 hours’ notice.
Booking & Payment
Q: How do I book a service?
A: You can book online through our website, call us on 022 509 8574, or email info@barkyardbeyond.co.nz
Q: How do I pay?
A: Payment can be made via bank transfer or cash on arrival. Invoices are sent by email or SMS 12 hours before your services.
Q: Can I reschedule my booking?
A: Yes, just let us know at least 48 hours in advance to avoid charges.
Health & Safety
Q: Are your products safe for pets and children?
A: Yes. We only use non-toxic, bio-degradable, eco-friendly products that are safe for pets, children and the environment.
Q: Do I need to be home during the service?
A: No, you don’t need to be home, just ensure we have safe yard access and dogs are secured if required.
Q: What if my dog is reactive or anxious?
Please let us know in advance. We’re experienced with nervous dogs, but your guidance helps ensure a stress-free visit.
Q: Do you follow Dunedin City Council regulations for waste disposal?
A: Yes, all waste is securely bagged and disposed of according to Dunedin City Council guidelines.
Other
Q: What areas do you service?
A: Bark Yard & Beyond proudly service all suburbs across Dunedin, we operate on weekly and fortnightly schedules, ensuring every part of the city is covered regularly, whether you’re out in Brighton, or Andy Bay, Corstorphine or Portobello or anywhere in between, we can add you to our service route.
Q: Do you work in bad weather?
A: Services may be delayed during extreme weather or un-safe conditions, but we always keep you updated and reschedule if needed.
Q: Is my personal information safe?
A: Yes – all details such as gate codes or contact information remains confidential and are only used to provide your services.
Still have questions?
If your question isn’t listed here, please feel free to reach out – we would love to hear from you!
Call us on 022 509 8574 or email info@barkyardbeyond.co.nz
Bark Yard & Beyond 